Cotton On & Co. Perks
-
★
I already have a shopping account, does that mean I am already a Perks member?
No, if you have signed up for a shopping account you won’t automatically be a Perks member. You may have one or the other and they aren’t necessarily linked. If you aren’t sure, you can try signing...
-
★
Help, my voucher isn't working online!
Sorry that you’re having trouble applying a voucher to your order. The most common reason for a voucher not working is that it’s been entered incorrectly. Please ensure to double-check the code ent...
-
App Troubleshooting
Login/Sign-in issues If you are unable to access your account details, or if you are being logged out multiple times per session and having to sign in again please check the following: - Check i...
-
When will I receive points and vouchers for a recent Online Order?
Perks points and any subsequent vouchers, are added to your account when your order physically leaves the warehouse and is scanned by our delivery partner (if you have shopped in-store, they will b...
-
How can I view my Perks points balance?
Your perks points balance is located in the top right-hand corner of the website. Just click on the user icon and then select "My Perks" from the drop-down menu. All purchases made in-store are ...
-
How and when will I receive my voucher?
Your vouchers will be emailed to you. The Payday Vouchers are emailed the day after you reach your spend and once your order has been dispatched from the warehouse, if you're shopping online. You ...
-
Perks Troubleshooting
Login/Sign-in issues 1. If you are unable to access your account details, or if you are being logged out multiple times per session and having to sign in again please check the following: - Check i...
-
What is Cotton On & Co. Perks?
Cotton On & Co. Perks is a free rewards program designed to allow us to thank you for your loyalty and reward you for shopping across our seven brands. Perks members receive a $10 voucher for every...
-
What do I need to sign up to Perks?
You can sign up for Cotton On & Co. Perks online here, or head into one of our stores. You will need to provide: Your first name and last name A personal email address (if you have a Cotton On sho...
-
Do I have to provide an email address?
Yes, your account is linked to your email address, so you cannot be a Cotton On & Co. Perks member without one. We recommend signing up with a personal email address that's not likely to change. If...
-
Can I opt out or cancel my Perks?
You wouldn't want to opt-out of Cotton On & Co. Perks emails, as they keep you up to date on your exclusive offers, events, and most importantly, your rewards! You can, however, manage which brands...
-
Where do I get a Cotton On & Co. Perks card?
You will receive a card immediately when you join in any of our seven brands stores. If you join online, a member card can be picked up in your nearest store from any of our brands. Simply ask one ...
-
Can you send me a new member card?
We’re not able to mail out a member card. However, the team in-store can issue one to you the next time you visit. You do not need a card to continue to earn points when shopping online. To earn p...
-
My card was lost/stolen, what do I do?
Let us know by choosing the "Contact Us" link below so that we can cancel your existing card. The team in store can then issue a new one on your next visit.
-
Do you have a digital Perks card?
You will receive a link to download your digital card in your Welcome email when you sign up to the Cotton On & Co. Perks program. Simply, click the link in the email to save your card and open it ...
-
Can I earn rewards when purchasing sale items or Foundation products?
You can both earn and redeem rewards on Foundation items. You cannot earn points when purchasing sales items.
-
Can I earn rewards when purchasing a gift card?
No, you cannot earn points when purchasing a gift card.
-
Can I earn rewards if I pay using a gift card?
Yes, you can earn points when you pay using a gift card.
-
Do I need a Cotton On & Co. Perks card to earn rewards?
You don't need a membership card to earn rewards. To earn rewards online, just use your Perks email address at checkout. To earn points in-store, let the team member know that you have a Cotton On...
-
Can my friends or family members use my Cotton On & Co. Perks account?
No, sorry. The gifts and discounts are our reward for you, so they cannot be transferred. Your friends can sign up and start earning rewards themselves online at cottonon.com/AU/subscribe or by hea...
-
What vouchers will I receive?
$10 Payday Vouchers will be issued once you reach $100 spend across our seven brands. You will also receive a Birthday surprise for your birthday if you have specified your date of birth.
-
Is there a minimum spend on vouchers?
You must reach a minimum spend of $20 before redeeming each Payday voucher.
-
Can I use more than one voucher in the same purchase?
Yes, you can use more than one voucher in one transaction both online and in-store, just remember to use them before they expire. If you use multiple vouchers the minimum spend will increase accord...
-
Do I get change if I don't use my whole voucher?
Unfortunately, rewards vouchers cannot be transferred for cash, nor can you split a $10 voucher between two separate transactions. You will need to spend the whole $10 in one transaction and reach ...
-
My voucher has expired. Can I still use it?
You cannot redeem your voucher once it's expired. We make an effort to send email reminders along the way, and the rewards from your next purchase will go towards your next voucher.
-
My voucher is locked. How can I unlock it?
If a voucher is locked, it will automatically unlock for you after 1 hour. Please try again later and ensure that your voucher is not added in any bag on any other browser or page. If you are still...
-
I can't find my Perks voucher, how can I redeem it?
If you have not received your vouchers please check your junk mail, spam & promotions folders. Our perks emails are sent from news@e.cottonon.com so adding this email address to your safe senders l...
-
Can I use my Perks voucher with other promotions?
Yes, you can, however, Cotton On & Co. Perks rewards vouchers will be applied before other promotions. This may mean your basket value is altered before other promotions are applied. For instance, ...
-
Can I use my voucher to buy a gift card?
No, you cannot use your perks vouchers to purchase a gift card.
-
How can I use my Perks voucher/card online?
To use your Perks voucher you can either enter the voucher code at the bag page in the box that says “ADD PROMO CODE / PERKS VOUCHER” or In the “Promo Code / Perks Voucher” section located above t...