Frequently asked questions

• Where is my tracking number?

  If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can ta...

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• How can I track the delivery of my order?

  Click & CollectOnce your parcel arrives in-store you will receive an SMS or email to let you know your order is ready to collect. This can take from 3-7 business days depending on the store selec...

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• My order has arrived damaged or faulty!

  We’re really sorry that an item you’ve been waiting for has arrived damaged!  The fastest way to receive a refund or exchange is to head to your closest store where the team can assess the product ...

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• Can I change or update my online order?

  We work to get your order to you as quickly as possible, so once your order is placed we aren't able to make any changes to the details of the order. We also cannot change the items or sizes in you...

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• How do I unsubscribe from marketing emails?

  You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails.  This will take you to the preference centre where...

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• Returns Frequently Asked Questions (FAQ)

  What is your returns policy? You can find our returns policy online at Returns & Exchanges Do I need to include any paperwork with my return? No, you will need to provide your order number when you...

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• Change of Mind Returns Policy

  "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your item is faul...

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• I already have a shopping account, does that mean I am already a Perks member?

  No, if you have signed up for a shopping account you won’t automatically be a Perks member. You may have one or the other and they aren’t necessarily linked. If you aren’t sure, you can try signing...

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• Help, my voucher isn't working online!

  Sorry that you’re having trouble applying a voucher to your order. The most common reason for a voucher not working is that it’s been entered in the wrong place. Do not enter your Perks Voucher cod...

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