Frequently asked questions

• Where is my tracking number?

  If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can ta...

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• How can I track the delivery of my order?

  Deliver to StoreOnce your parcel arrives in-store you will receive an SMS or email to let you know your order is ready to collect. This can take from 3-7 business days depending on the store sele...

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• My order has arrived damaged or faulty!

  Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...

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• Can I change or update my online order?

  We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. However, if you're able to immediately contact us using either t...

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• How do I unsubscribe from marketing emails?

  You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails.  This will take you to the preference centre where...

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• Returns Frequently Asked Questions (FAQ)

  What is your returns policy? You can find our returns policy online at Returns & Exchanges How long do I have to return an item? There is no timeframe for returns and products can be returned at an...

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• Change of Mind Returns Policy

  "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your item is faul...

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• I already have a shopping account, does that mean I am already a Perks member?

  No, if you have signed up for a shopping account you won’t automatically be a Perks member. You may have one or the other and they aren’t necessarily linked. If you aren’t sure, you can try signing...

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• Help, my voucher isn't working online!

  Sorry that you’re having trouble applying a voucher to your order. The most common reason for a voucher not working is that it’s been entered incorrectly. Please ensure to double-check the code ent...

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