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Customer Care Centre Australia

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

  • Delivery & Tracking

  • Orders & Payments

  • Returns

  • Product & Store

  • Cotton On App, Perks & Promotions

  • Contact Us & General Info

Frequently asked questions

  • How can I track my order?

    Login to My Account and view My Purchases to access your tracking information. Don’t have an account? Create one using the email address you checked out with. Alternatively check your emails for ...

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  • My order has arrived damaged or faulty!

    Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...

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  • Can I change or update my online order?

    We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. However, if you're able to immediately contact us using either t...

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  • How do I unsubscribe from marketing emails?

    You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails.  This will take you to the preference centre where...

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  • Returns Frequently Asked Questions (FAQ)

    What is your returns policy? You can find our returns policy online at Returns & Exchanges How long do I have to return an item? There is no timeframe for returns and products can be returned at an...

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  • Change of Mind Returns Policy

    This is when you change your mind about a product you purchased online or in-store, such as ordering the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If...

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  • I already have a shopping account, does that mean I am already a Perks member?

    No, if you have signed up for a shopping account you won’t automatically be a Perks member. You may have one or the other and they aren’t necessarily linked. If you aren’t sure, you can try signing...

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  • Help, my voucher isn't working online!

    Sorry that you’re having trouble applying a voucher to your order. The most common reason for a voucher not working is that it’s been entered incorrectly. Please ensure to double-check the code ent...

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