Customer Care Centre Australia

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

Do you have a digital Perks card?

You will receive a link to download your digital card in your Welcome email when you sign up to the Cotton On & Co. Perks program. Simply, click the link in the email to save your card and open it in your Android or Apple Wallet. You can then scan your digital card in-store to earn points!

Can't find your welcome email? Contact our customer service team via the "Send us an email" link below. Please include the email address linked to your Perks account.