Cotton On App, Perks & Promotions
I already have a shopping account, does that mean I am already a Perks member?
No, if you have signed up for a shopping account you won’t automatically be a Perks member. You may have one or the other and they aren’t necessarily linked. If you aren’t sure, you can try signing...
Help, my voucher isn't working online!
Sorry that you’re having trouble applying a voucher to your order. The most common reason for a voucher not working is that it’s been entered in the wrong place. Do not enter your Perks Voucher cod...
Login/Sign in issues If you are unable to access your account details, or if you are being logged out multiple times per session and having to sign in again please check the following: - Check if...
When will I receive points and vouchers for a recent Online Order?
Perks points and any subsequent vouchers, are added to your account when your order physically leaves the warehouse and is scanned by our delivery partner (if you have shopped in-store, they will b...
How can I view my Perks points balance?
Your perks points balance is located in the top right-hand corner of the website by selecting Your Perks from the drop-down menu. All purchases made in-store are calculated at the end of each day, ...
How and when will I receive my voucher?
Your vouchers will be emailed to you. The Payday Vouchers are emailed the day after you reach your spend and once your order has been dispatched from the warehouse if you're shopping online.
How do I enter my promo code?
Promo codes can be entered via the my bag page by selecting "Apply a promo code" and entering the code provided. Please note that promo codes are case sensitive. Code not applying? See My promo ...
My promo code doesn't work
Having trouble with a promo code? Visit How do I enter my promo code to ensure you are entering the code in the correct place. Have a Perks Voucher code? Visit Help, my voucher isn't working online...