Cotton On & Co. Perks
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Will my points balance change if I return my purchase?
Yes, if you earned rewards points when making your purchase, these points will be taken off your balance when making your return. For example, if you purchased an item for $25 and an item for $15, ...
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What happens if I have used a voucher as payment and need to return something?
If you used a voucher when you made your purchase the amount you paid will have been reduced. The refund will be processed based on the amount paid after any vouchers were applied. If you have use...
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I have two memberships. Can I transfer my rewards from one to the other?
In line with our terms and conditions, customers are restricted to only one Cotton On & Co. Perks membership per person. This is so that you earn all your rewards on one account and reach your rewa...
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I'm trying to log in but my Cotton On & Co. Perks email address isn't recognised
Creating a Cotton On & Co. Perks membership doesn't automatically create an online account so you will need to sign up separately for an online account if you wish to save your details or create a ...
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How can I update my details?
You can update all your Cotton On & Co. Perks preferences via the Preference Centre at any time, which can be accessed via the link in your emails in the footer here: If you wish to change your...