• Change of Mind Returns Policy

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your item is faul...

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  • Faulty Returns Policy

    If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchase...

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Returns Process

  • FREE Online Returns easy as 1, 2, 3!

    Don’t love it? Don’t stress! Free online returns for online purchases (including Click & Collect).   Purchased in store? See In Store Returns. Free Returns easy as 1, 2, 3 Go online Click here to ...

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  • In Store Returns

    Online & store purchases can be returned in store provided they meet our change of mind or faulty returns policy.  RETURNS PROCESS Take your item(s) to a Cotton On Group store in Australia. To fin...

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