Returns FAQ

  • Returns Frequently Asked Questions (FAQ)

    What is your returns policy? You can find our returns policy online at Returns & Exchanges How long do I have to return an item? There is no timeframe for returns and products can be returned at an...

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  • Change of Mind Returns Policy

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your item is faul...

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  • Faulty Returns Policy

    If the products you have purchased from us are faulty, wrongly described, or different from the sample shown, then we will meet our legal obligations in the country in which the products were purch...

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Returns Process

  • Where is my refund?

    Online: When returning your parcel, please ensure you make a note of your tracking number so we can validate when it is received at the warehouse. Once our warehouse receives it, the team will proc...

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  • Returns Process

    Online & store purchases can be returned in-store provided they meet our change of mind or faulty returns policy.  RETURNS PROCESS Take your item(s) to a Cotton On Group store in Australia. To fin...

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