Returns
Returns FAQ
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Returns Frequently Asked Questions (FAQ)
What is your returns policy? You can find our returns policy online at Returns & Exchanges How long do I have to return an item? There is no timeframe for returns and products can be returned at an...
Policy
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Change of Mind Returns Policy
This is when you change your mind about a product you purchased online or in-store, such as ordering the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If...
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Faulty Returns Policy
If the products you purchased from us are faulty, wrongly described, or different from the sample shown, then we will meet our legal obligations in the country in which the products were purchased....
Returns Process
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Where is my refund?
Online: When returning your parcel, please note your tracking number so we can validate when it is received at the warehouse. Once our warehouse receives it, the team will process the return and a ...
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Returns Process
Online & in-store purchases can be returned in-store, provided they meet our change of mind or faulty returns policy. RETURNS PROCESS FOR IN-STORE RETURNS Take your item(s) to a Cotton On Group s...