Contact Us & General Info

Contact Us

  • Contact Us

    Customer Service You can contact our customer service team via chat by clicking the red chat/help icon on the bottom right side of your screen. Or contact us via Facebook and Twitter. If you'd pref...

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  • FAQs and General Info

    The answer to most of our frequently asked questions can be found here in our help centre. Delivery & Tracking Information on delivery times, fees, Melbourne Metro delivery regions, Shipster and De...

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  • Media Enquiries

    Please direct all media, public relations and marketing-related enquiries (this includes all modelling, influencer collaborations or brand ambassador enquiries) to our PR and marketing teams at pr@...

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  • Vendor, supplier and production enquiries

    If you are a vendor or supplier interested in letting us know about your products or services, please email our production team.    Cotton On Production Email: Phone: + 6...

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Cotton On Group

  • Ethical Sourcing Commitment

    At the Cotton On Group, the environments in which our products are made, the people who make them and the materials used are incredibly important to us, and form a critical part of our commitment t...

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  • About the Cotton On Group

    To ‘Cotton On’ to something means to understand or discover the potential of a great idea.  As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 25 ye...

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Cotton On Foundation

  • What is the Cotton On Foundation?

    In partnership with the Cotton On Group team members and the incredible generosity of our customers, we are now working with communities in Uganda, South Africa, Thailand, Australia, and others glo...

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  • Can you sponsor my charity event?

    Donation and sponsorship requests are looked after by the Cotton On Foundation. Please email your request to - it will be read and responded to within one week. If you'd...

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