Contact Us & General Info
Contact Us
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Contact Us
Customer Service You can contact our customer service team via chat by clicking the red chat/help icon on the bottom right side of your screen. Or contact us via Facebook and Twitter. Alternatively...
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FAQs and General Info
The answer to most of our frequently asked questions can be found here in our help centre. Delivery & Tracking Information on delivery times, fees, Melbourne Metro delivery regions, Shipster and Cl...
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Media Enquiries
Please direct all media, public relations and marketing-related enquiries (this includes all modelling, influencer collaborations or brand ambassador enquiries) to our PR and marketing teams at pr@...
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Vendor, supplier and production enquiries
If you are a vendor or supplier interested in letting us know about your products or services, please email our production team. Cotton On Production Email: production@cottonon.com.au Phone: + 6...
Cotton On Group
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Ethical Sourcing Commitment
At the Cotton On Group, the environments in which our products are made, the people who make them and the materials used are incredibly important to us, and form a critical part of our commitment t...
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About the Cotton On Group
To ‘Cotton On’ to something means to understand or discover the potential of a great idea. As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 25 ye...
Cotton On Foundation
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What is the Cotton On Foundation?
In partnership with the Cotton On Group team members and the incredible generosity of our customers, we are now working with communities in Uganda, South Africa, Thailand, Australia, and others glo...
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Can you sponsor my charity event?
Donation and sponsorship requests are looked after by the Cotton On Foundation. Please email your request to info@cottononfoundation.org - it will be read and responded to within one week. If you'd...
Recruitment
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How can I contact the Recruitment Department?
You can get in touch with the recruitment team or find out more by: Take a look at our vacancies; https://cottonongroup.com/careers/ If you need to contact our recruitment team, please reach out...
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How can I apply for a job?
Interested in joining the team? Find out more on our Careers website! Search and apply for available positions Create an account and join our Talent Community to be notified of new roles Get in...
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What is the minimum age to work at the Cotton On Group?
The minimum legal age differs between each country and state where our stores operate. The Child Employment Legislation outlines the conditions and minimum age individuals can be considered for emp...
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I've applied for a job. What happens next?
The Cotton On Careers website has everything you need to know about the application process and what to expect next. For more information, kindly contact our recruitment team at recruitment@cottono...
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Help - I'm having trouble with the Careers website!
If you're having trouble logging in to the Careers website or if you're experiencing any technical issues, please contact the recruitment team at recruitment@cottonon.com.au for assistance. Not w...
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Can I delete my account on the Careers website?
If you are not currently looking for a new role, you can delete your Cotton On careers profile. To delete your profile, please follow the instructions below: Visit our careers page Click on the M...