Contact Us & General Info
Ethical Sourcing Commitment
At the Cotton On Group, the environments in which our products are made, the people who make them and the materials used are incredibly important to us, and form a critical part of our commitment t...
About the Cotton On Group
To ‘Cotton On’ to something means to understand or discover the potential of a great idea. As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 25 ye...
What is the Cotton On Foundation?
In partnership with the Cotton On Group team members and the incredible generosity of our customers, we are now working with Ugandan communities and others globally in helping to build a healthy an...
Can you sponsor my charity event?
Donation and sponsorship requests are looked after by the Cotton On Foundation. Please email your request to firstname.lastname@example.org - it will be read and responded to within one week. If you'...
How can I contact the Recruitment Department?
You can get in touch with the recruitment team or find out more by: Contacting the recruitment team at: http://www.cottonongroupcareers.com/join-us/contact-us Taking a look at the FAQs on our recr...
How can I apply for a job?
Interested in joining the team? Find out more on our Careers website! Search and apply for available positions Create an account and join our Talent Pool to be notified of new roles Get in touch ...
What is the minimum age to work at the Cotton On Group?
The minimum legal age differs between each country and state that our stores operate in. The Child Employment Legislation outlines the conditions and minimum age individuals can be considered for e...
I've applied for a job. What happens next?
The Cotton On Careers website has everything you need to know about the application process and what to expect next. Visit the recruitment FAQs for more information. Important! The Customer Servic...
Help - I'm having trouble with the Careers website!
If you're having trouble logging in to the Careers website or if you're experiencing any technical issues, the Careers FAQs will help you reset your password or username. If you're still having tro...
Can I delete my account on the Careers website?
If you're not currently looking for a new role, you can unsubscribe from email updates or deactivate your account by following the instructions in the Career FAQs.
Customer Service Contact Details
The answer to most of our frequently asked questions can be found here in our help centre. Delivery & Tracking Information on delivery times, fees, Melbourne Metro delivery regions, Shipster and ...
My order hasn't arrived yet, what should I do?
Postal orders If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and it's past your expected delivery date plea...
Vendor, supplier and production enquiries
If you are a vendor or supplier interested in letting us know about your products or services, please email our production team. Cotton On Production Email: email@example.com Phone: + 61...