This is when you change your mind about a product you purchased online or in-store, such as ordering the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

If your item is faulty, please see our Faulty Returns Policy

Faulty Returns:

We want you to be satisfied with your purchase, so if the products are faulty, wrongly described or different from a sample shown, we will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.

Change of Mind Returns:

If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:

1. Products purchased in store or online store can be returned at any time by the customer with proof of purchase (Receipt, Perks transaction history, order confirmation email)
2. For online purchases, refunds will not include the cost of original shipping for change of mind returns, except as provided below.
3. The returned items must not be:
4. Underwear
5. Earrings
6. Cosmetics
7. Third party brands (for example, Levis)
8. Charity items
9. Items marked as “seconds”, “samples” or “faulty” at the time of purchase
10. Customised personalised items
11. Gift cards
12. We will only accept swimwear returns if the hygiene sticker and swing tags remain attached to the product
13. Where possible, all refunds will be returned via the original forms of payment, otherwise an alternative refund tender will be offered
14. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached)
15. You may be asked to provide personal details (eg. a phone number) for returns or exchanges. These details will be used for the purpose of processing the return and in accordance with Cotton On Group’s Privacy Policy.

Shipping costs will be refunded on faulty item returns where the entire order is returned.

Returns Process

1. Head to your nearest store with your return and receipt
2. The team in store will confirm that our returns policy has been met and help you with an exchange or refund. 
3. If your purchase was made online, you can also return to one of our stores as this is the fastest option. If you're unable to head into one of our stores, then you may choose to return to our online store. Visit Online Returns for more information.