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Change of Mind Returns Policy

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

If your item is faulty please see our Faulty Returns Policy

Faulty Returns

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.

Change of Mind Returns

If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions:

1. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
2. Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase;
3. The items must not be underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised personalised items or gift cards;
4. We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product.
5. Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;
6. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached); and

7. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return


Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

Returns Process

  1. Head to your nearest store with your return and receipt
  2. The team in store will confirm that our returns policy has been met and help you with an exchange or refund. 
  3. If your purchase was made online you can also return to one of our stores as this is the fastest option. If you're unable to head into one of our stores then you may choose to return to our online store. Visit Online Returns for more information. 
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