Delivery & Tracking
Delivery
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AUS Delivery Delays - September 2021
Due to a backlog in delivery through the Auspost network - your order may take longer than usual to arrive. Please allow an additional 5-7 business days for your parcel to be delivered. You can vie...
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Delivery Cost & Information
Basic delivery information is below; For an estimate on your delivery times, you can visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ - and enter the from postcode a...
Tracking
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Where is my tracking number?
If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can ta...
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How can I track the delivery of my order?
Click & CollectOnce your parcel arrives in-store you will receive an SMS or email to let you know your order is ready to collect. This can take from 3-7 business days depending on the store selec...
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Order delays due to Covid-19
We are currently experiencing delays with order dispatch due to the ongoing Coronavirus pandemic. Please read through our FAQ's which will help answer any questions regarding order delays. https://...
Click & Collect
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Click & Collect - Parcel Collection
What time can I collect my order from store?The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly. How will I know wh...
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Where can I collect my Click & Collect order?
Click & Collect is available in select stores. You can find your nearest Click & Collect store during checkout or on any product information page.