Delivery & Tracking
AUS Delivery Delays - September 2021
Due to a backlog in delivery through the Auspost network - your order may take longer than usual to arrive. Please allow an additional 5-7 business days for your parcel to be delivered. You can vie...
Delivery Cost & Information
Basic delivery information is below; For an estimate on your delivery times, you can visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ - and enter the from postcode a...
Where is my tracking number?
If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can ta...
How can I track the delivery of my order?
Click & CollectOnce your parcel arrives in-store you will receive an SMS or email to let you know your order is ready to collect. This can take from 3-7 business days depending on the store selec...
Order delays due to Covid-19
We are currently experiencing delays with order dispatch due to the ongoing Coronavirus pandemic. Please read through our FAQ's which will help answer any questions regarding order delays. https://...
Click & Collect - Parcel Collection
What time can I collect my order from store?The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly. How will I know wh...
Where can I collect my Click & Collect order?
Click & Collect is available in select stores. You can find your nearest Click & Collect store during checkout or on any product information page.