Delivery & Tracking
Delivery
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Australian Delivery Information
Standard Delivery - $7 FREE for orders $60 Please note our warehouse processing time is included in the estimate below. VIC: 3-5 business days NSW: 4-7 business days SA: 4-7 business days QLD: 4-...
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International Delivery Information
International Orders - $20.00 Delivered within 10-30 business days New Zealand Orders - $13.00 FREE for orders over $85! Delivered within 10-30 business days For Australian Delivery please see ...
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Is Melbourne Metro Same Day delivery available in my area?
Same day delivery is available in the following Melbourne Metro areas: 3000, 3002-3004, 3006, 3008, 3011-3013, 3015-3016, 3018-3023, 3025-3034, 3036-3049, 3051-3061, 3065-3068, 3070-3076, 3078-3079...
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Shipster
How is free standard shipping applied with Shipster? Free standard shipping via Shipster will be applied automatically once your order meets the following criteria: Order total is $25 or over (exc...
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What happens if my order is received damaged or incomplete?
Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...
Tracking
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Order delays due to Covid-19
We are currently experiencing delays with order dispatch due to the ongoing Coronavirus pandemic. Please read through our FAQ's which will help answer any questions regarding order delays. https://...
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Where is my tracking number?
If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can ta...
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How can I track the delivery of my order?
Our estimated delivery times are listed on our Delivery information page. Click & CollectOnce your parcel arrives in-store you will receive an SMS or email to let you know your order is ready to...
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Media Enquiries
For media, public relations or marketing enquiries, you can email the PR team via: pr@cottonon.com.au
Click & Collect
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Click & Collect - Parcel Collection
What time can I collect my order from store?The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly. How will I know wh...
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Where can I collect my Click & Collect order?
Click & Collect is available in select stores. You can find your nearest Click & Collect store during checkout or on any product information page.