Product & Store
Retail Store Enquiries
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How can I contact a store?
Please refer to our Store Finder for the contact details of your nearest store.
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Store locations and opening hours
You can find out store opening hours online via our store finder.
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How do I order via Store to Door?
Looking for something you want in store but can't find the size or style you're after? Our in store team can order the item/s you need from our warehouse and have it delivered to your door via our ...
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Do you offer Click & Collect or store transfers?
We have recently introduced a Click & Collect service in our stores with new stores being added soon! See Where can I collect my Click & Collect order? to check for your nearest store. Our ...
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Can I lay-by an item?
Lay-by is offered in a limited number of stores. Please be sure to contact your local store to confirm that they are able to offer lay-by. For store contact details or to enquire further about our...
Product Enquiries
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How can I search for a product online?
Head back to our home page Enter your search term in the search box on the top right side of the page, then hit search What search term should I use? You can search by any word related to the pro...
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Can you supply uniforms for our sporting club?
We recently partnered with the AFL to supply uniforms for the AFL women's competition. As this stage these are the only uniforms we are supplying however we have had multiple requests to supply uni...
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How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
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How can I find an item in store?
If you're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your ...
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Do you stock the same products online and in-store?
Our online store does not always stock the same items you'll find in-store, and prices may not be the same in-store as online. If you would like to check whether an item you found online is availab...
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Where can I find a size guide?
You can find the measurements and size conversions for shoes and clothing in our sizing guide.
Giftcards
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How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! Just send us a message using the 'Contact Us' link below, and let us know the number on the back of your gift card so we...
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Can I use a gift card to purchase items online?
Yes, gift cards with pin numbers that were purchased in Australia from Cotton On Group stores are now valid for use online and in store. Please note: cards purchased via a third party are not vali...