Customer Care Centre Australia

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

My order has arrived damaged or faulty!

Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further.

To speed up the process make sure you include:

Your order number
Your full name and email address
Details of the missing or damaged products
A picture of your returns form including any handwritten notes or initials
A photo of any damaged items