Faulty Returns Policy

If the products you have purchased from us are faulty, wrongly described, or different from the sample shown, then we will meet our legal obligations in the country in which the products were purchased.

The fastest way to receive a refund or exchange is to head to your closest store where the team can assess the product for you. We appreciate faulty items being returned as it gives us the opportunity to monitor any issues with a particular style/range. Once our friendly team in-store confirms that the product is faulty they can assist you with an exchange or refund.

If you have your receipt or proof of purchase (eg a bank statement showing the transaction) please take it with you as this makes the process much easier, but we can still help you even without this. *Please note that faulty returns made without proof of purchase will be processed at the current scan price on the day of your return*

If your purchase was made online and you are unable to head into the store, please follow our online returns process here.

*Please note, all store purchases must be returned to store. 

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