Returns Process

  • Where is my refund?

    Online: When returning your parcel, please note your tracking number so we can validate when it is received at the warehouse. Once our warehouse receives it, the team will process the return and a ...

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  • Returns Process

    Online & in-store purchases can be returned in-store, provided they meet our change of mind or faulty returns policy.  RETURNS PROCESS FOR IN-STORE RETURNS Take your item(s) to a Cotton On Group s...

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