FAQs and General Info

The answer to most of our frequently asked questions can be found here in our help centre.

Delivery & Tracking 
Information on delivery times, fees, Melbourne Metro delivery regions, Shipster and Deliver to Store.

Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.

Returns policy information and how to make your return.

Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Gift Cards, Store to Door & how to get in touch with a store.

Perks & Promotions
Information on Cotton On & Co. Perks, promotions and discounts.

Payment Options

We accept Visa, Mastercard, AMEX, Paypal and gift cards. We also offer a range of Buy Now Pay Later options

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