Ordering & Accounts

Online Orders

  • How to shop

    Shop online by creating an account or checkout as a guest. Not registered yet? Create an account!   Once logged in you can: Keep track of your online orders Save your details securely Curate your...

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  • Can I change or update my online order?

    We work to get your order to you as quickly as possible, so once your order is placed we aren't able to make any changes to the details of the order. We also cannot change the items or sizes in you...

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  • Why does the item in my bag now say it is unavailable?

    When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and you order has been confirmed, so on occa...

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  • What payment methods do you accept online?

    You can place your online order using any of the following options: Visa, MasterCard, Amex, PayPal, Visa Checkout, Afterpay, Zip Pay, Humm, Cotton On Group Giftcards.                      

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  • How secure is my credit card and personal information?

    Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...

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  • Afterpay

    Buy what you want today and pay it off over four fortnightly installments.   HOW DOES IT WORK? 1. Select Afterpay as your payment method.  2. Complete your checkout for instant approval online. 3. ...

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Customer Account

  • Can I save an item to a wish list?

    If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just look for the ‘Add to wishlist’ link on any pr...

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  • How do I unsubscribe from emails?

    You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails.  This will take you to the preference centre where...

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  • I forgot my password or username!

    If you can't remember your password, just click the Forgotten Password link from the My Account page at the top of the website and you'll be able to choose a new password. Your username will be you...

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