Orders & Payments
Online Orders
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My order has arrived damaged or faulty!
We’re really sorry that an item you’ve been waiting for has arrived damaged! The fastest way to receive a refund or exchange is to head to your closest store where the team can assess the product f...
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Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you're able to immediately contact us using either the chat w...
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I've received an extra item with my order?!
We appreciate your honesty and if you are up to it you can return it to us via our free returns. If that’s inconvenient for you then that is totally cool, as we won’t ask you to go out of your way ...
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Something is missing from my order!
We're really sorry your order hasn't arrived as it should have. Please get in touch using our chat function and one of our customer service team members can assist in resolving as soon as possible.
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Ordering online
Shop online by creating an account or checkout as a guest. Not registered yet? Create an account! Once logged in you can: Keep track of your online orders Save your details securely Curate your...
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Why does the item in my bag now say it is unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. So, on oc...
Payments
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Buy now pay later payment schedules
We have several buy now pay later systems you can use to shop with us; each may have a different way of calculating and deducting scheduled payments. We recommend you visit their website and read t...
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What payment methods do you accept online?
You can place your online order using any of the following options: We accept all major credit cards (VISA, Mastercard, AMEX) Paypal Cotton On Group Gift Card Apple Pay Afterpay Zippay HUMM Latitu...
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How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
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What is Afterpay?
Buy what you want today and pay it off over four fortnightly installments. HOW DOES IT WORK? 1. Select Afterpay as your payment method. 2. Complete your checkout for instant approval online. 3. ...
Customer Account
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How do I unsubscribe from marketing emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre where...
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Can I save an item to a wish list?
If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just click on the heart next to the "Add To Bag" b...
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I've forgotten my username and password!
*Please note, an online shopping account is different to a Perks membership. If you can't remember your password, just click the Forgotten Password link from the My Account page at the top of the w...