Online Orders

  • My order has arrived damaged or faulty!

    Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...

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  • Can I change or update my online order?

    We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you're able to immediately contact us using either the chat w...

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  • I've received an extra item with my order?!

    We appreciate your honesty and if you are up to it, you can return it to us via our free returns. If that’s inconvenient for you then that is totally cool, as we won’t ask you to go out of your way...

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  • Something is missing from my order!

    We're really sorry your order hasn't arrived as it should have. Please get in touch using our chat function and one of our customer service team members can assist in resolving as soon as possible. 

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  • Ordering online

    Shop online by creating an account or checkout as a guest. Not registered yet? Create an account!   Once logged in you can: Keep track of your online orders Save your details securely Curate your...

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  • Why does the item in my bag now say it is unavailable?

    When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. So, on oc...

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