Online Orders
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My order has arrived damaged or faulty!
Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...
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Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes.We cannot change the items or sizes in your order once it is plac...
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I've received an extra item with my order?!
We appreciate your honesty and if you are up to it, you can return it to us via our free returns. If that’s inconvenient for you then that is totally cool, as we won’t ask you to go out of your way...
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Something is missing from my order!
We're really sorry your order hasn't arrived as it should have. Please get in touch using our chat function and one of our customer service team members can assist in resolving this as soon as poss...
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I am being asked to contact customer service when placing an order
If you have received an error and are being asked to contact customer service, you may have been stopped for suspicious behavior at the checkout. This can be as simple as entering the CVV code inco...
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My order failed but you still took my payment?
If your checkout is showing an error, or you aren’t confident that the order went through then it is best to get in contact with us. Please jump onto chat or give us a call to confirm with one of ...
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Ordering online
Shop online by creating an account or checkout as a guest. Not registered yet? Create an account! Once logged in you can: Keep track of your online orders Save your details securely Curate your...
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Why does the item in my bag now say it is unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. So, on oc...