Customer Care Centre Australia

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

I've forgotten my username and password!

*Please note, an online shopping account is different to a Perks membership.

If you can't remember your password, just click the Forgotten Password link from the My Account page at the top of the website and you'll be able to choose a new password.

Your username will be your email address. Please note that it is possible to receive our emails and place orders without creating an account, so if your email address is not recognized in the system, please try creating a new account.