Product Enquiries
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What if I can’t find the item I want?
Due to the fast-paced nature of our business, if the item you are looking for is unavailable in-store or online, it’s unlikely the item will be restocked in the future. The best way to find out wou...
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How can I search for a product online?
Head back to our home page Enter your search term in the search box on the top right side of the page, then hit search What search term should I use? You can search by any word related to the p...
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Can you supply uniforms for our sporting club?
We recently partnered with the AFL to supply the AFL women's competition uniforms. At this stage, these are the only uniforms we are supplying. However, we have had multiple requests to supply unif...
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How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
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How can I find an item in store?
If you're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your ...
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Do you stock the same products online and in-store?
Our online store does not always stock the same items you'll find in-store, and prices may not be the same in-store as online. If you would like to check whether an item you found online is availab...
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Where can I find a size guide?
There is a link to our size guide on the item page. This can be located just below the different color options, above and to the right of the size options for the current item. Alternatively...
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How do I work out which shoes will fit my child?
Our shoes are available in Baby, Kids and Free sizing. Baby Our baby range is suitable for babies from birth up to 2 years. http://cottonon.com/AU/shop-by-brand/cotton-on-baby/footwear Our baby s...