Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.
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How do I order via Store to Door?

Looking for something you want in store but can't find the size or style you're after? Our in-store team can order the item/s you need from our warehouse and have it delivered to your door via our Store-to-Door service. 

How do I place an order?

  1. Let our team in-store know which product/s you are after.
  2. Our team will then confirm that the product you need is available in our warehouse and take payment. 
  3. We'll then deliver your purchase to your door!

How will my purchase be sent to me? 

All orders are shipped from our warehouse using standard shipping within 2-3 business days. Please visit our Delivery page for shipping times. 

Can I change the shipping method?

No, we're unable to offer international or express shipping.

Do I need to pay extra to use this service?

No, there are no additional charges for orders placed using our store-to-door service. 

How do I return or exchange items received via Store to Door?

Items purchased via Store to Door are considered online purchases. Please see Returns & Exchanges for details of our returns policy.

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