Customer Care Centre Australia

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

I have two memberships. Can I transfer my rewards from one to the other?

In line with our terms and conditions, customers are restricted to only one Cotton On & Co. Perks membership per person. This is so that you earn all your rewards on one account and reach your rewards faster.

It is not possible to transfer rewards between accounts. Our customer service helpdesk can check which account has the most rewards on it for you.

Get in touch with our customer service team by clicking the chat widget below.