Please Note: We are experiencing delivery delays due to increased orders and a busy delivery network. Please allow an additional 5-7 business days for delivery. Returns are also taking longer to process than expected. We thank you for your patience and understanding.

My promo code doesn't work

Having trouble with a promo code?

Visit How do I enter my promo code to ensure you are entering the code in the correct place.

Have a Perks Voucher code? Visit Help, my voucher isn't working online! 

If your promo code won’t apply or you get an error message, check whether the following applies to you:

  • You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items.
    Some common exclusions are sale/clearance products, Sunny Buddy, personalised products, gift cards and charity items.
  • The code has been entered incorrectly. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.
  • The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

If you have checked all of the above and are still having issues with the code, we'll need to see a screenshot of your shopping bag that shows the promo code and all items in your bag. Please use the 'Contact Us' button below to report the website issue, and attach the screenshot to your enquiry.



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