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Where is my refund?

Online:

When returning your parcel, please ensure you make a note of your tracking number so we can validate when it is received at the warehouse. Once our warehouse receives it, the team will process the return and a refund will be completed.

We will endeavor to complete this process as quickly as possible however we do ask that you allow 5-7 business days before contacting us to follow up. 

In-Store

When completing a return in-store and a refund is made back onto your card, we ask that you allow 3-5 business days for the funds to appear. Oftentimes they will appear within 24 hours but this is not always the case. If your refund has not appeared after the 5 business days, please reach out so we can investigate.

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