Please Note: We are experiencing delivery delays due to increased orders and a busy delivery network. Please allow an additional 5-7 business days for delivery. Returns are also taking longer to process than expected. We thank you for your patience and understanding.

My order has arrived damaged or faulty!

We’re really sorry that an item you’ve been waiting for has arrived damaged!

 The fastest way to receive a refund or exchange is to head to your closest store where the team can assess the product for you. We appreciate faulty items being returned as it gives us the opportunity to monitor any issues with a particular style/range. Once our friendly team in-store confirms that the product is faulty they can assist you with an exchange or refund.

 If you have your receipt or proof of purchase (eg a bank statement showing the transaction) please take it with you as this makes the 

 For online orders, If you are not able to head into a store then we ask that you carefully package the item and return it to us via our free returns here so we can organise a refund.

 *Please note that faulty items purchased in the store should be returned in-store. If you are unable to do this please get in touch with us via chat.

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