Can I change or update my online order?

We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes.

However if you contact us in time we will do our best to assist, the fastest way to contact us is to chat to us via the help icon at the bottom of your screen or by calling us. Please do not submit an online request or email us as its likely this will not reach us in time. 

We cannot change the items or sizes in your order once it is placed,  but if you chat to us online or give us a call right away we can see whether it's possible to cancel the order to allow you to place the order again.  

What if it's too late to update my order?

If you accidentally entered the wrong address, you might want to consider creating a MyPost account with Australia Post. With a MyPost account, some deliveries can be redirected or rescheduled, but please note that this is not a Cotton On service so we cannot guarantee any particular services offered through MyPost. Please contact Australia Post for more information.

If you have ordered the wrong size or want to change any items in your order, please see the Refunds & Exchanges section of our website. 

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