We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes.
If you're able to call us immediately during business hours, sometimes we're still able to update your address or cancel an order if it's not yet on its way to you. Emails and contact forms don't get to us quickly enough to try to make a change, so please call!
We cannot change the items or sizes in your order once it is placed, sorry, but if you give us a call right away we can see whether it's possible to cancel the order.
What if it's too late to update my order?
If you accidentally entered the wrong address, you might want to consider creating a MyPost account with Australia Post. With a MyPost account, some deliveries can be redirected or rescheduled, but please note that this is not a Cotton On service so we cannot guarantee any particular services offered through MyPost. Please contact Australia Post for more information.
If you have ordered the wrong size or want to change any items in your order, please see the Refunds & Exchanges section of our website.