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How long does delivery take?

Click & Collect

Click & Collect orders will be delivered to store within 1-4 business days. Once your order arrives in store you will be notified by email and/or sms.

Standard Shipping

Orders will leave our warehouse within 1-4 business days, from there the delivery time will be based on Australia Post. To estimate delivery please visit the Australia Post delivery estimate website and enter the postcode 3212 (Lara) in the ‘From’ field and your own postcode in the ‘To’ field.

**Don't forget to consider the 1-4 days processing time when working out when to expect your parcel!**

Express Shipping

Orders placed before 2pm AEST on a weekday

Express orders placed before 2pm AEST will leave our warehouse on the same day. From there the delivery time will be based on Australia Post. To estimate delivery please visit the Australia Post delivery estimate website and enter the postcode 3212 (Lara) in the ‘From’ field and your own postcode in the ‘To’ field.

Orders placed after 2pm AEST or on a weekend

Express orders placed after 2pm AEST or on a weekend will leave our warehouse on the next business day. From there the delivery time will be based on Australia Post. To estimate delivery please visit the Australia Post delivery estimate website and enter the postcode 3212 (Lara) in the ‘From’ field and your own postcode in the ‘To’ field.

Melbourne Metro Same Day Delivery

Orders placed before 1pm AEST on a weekday

Melbourne Metro Same Day orders within specified Metro Melbourne suburbs placed before 1pm AEST will be delivered between 6-9pm the same day.

Orders placed after 1pm AEST on a weekday or on a weekend/public holiday

Melbourne Metro Same Day orders placed after 1pm AEST or on a weekend/public holiday will be delivered the next business day.

International Shipping

Orders will leave our warehouse within 1-4 business days, from there delivery to countries outside Australia takes between 9-26 working days, depending on region.

For faster shipping consider ordering from our online store closest to you.

New Zealand

USA

Singapore

Hong Kong

Malaysia

What days do our warehouse team work?

Working days are Monday to Friday, and don’t include weekends, Victorian or Australian public holidays.

My order hasn't arrived yet, what should I do?

If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and its past your expected delivery date please let us know as we will then get in touch with Australia Post to investigate further. 

Before investigating Australia Post require a delivery to be delayed for 3 business days past their stated delivery times. These are available on the Australia Post delivery estimate website

For full Terms and Conditions, visit our Delivery page.

Have more questions?