Online Returns

Online purchases (including click & collect) can be returned in store or online provided they meet our change of mind or faulty returns policy. 

Purchases made in store need to be returned in store, see in store returns.

RETURNS PROCESS

Visit returns.cottonon.com.au

Fill out your details

Print your FREE returns label

Complete the returns form

Include the following details: 

Your name & email address

Item code, description and transaction ID

Size, Quantity & Reason for return

Pack your item(s) for return including: 

Your returns form

Original labels and tags

Place your printed returns label on your box/satchel 

Post!

Items cannot be exchanged via post. 
Items can only be exchanged in-store.

Processing

Once received, we'll process the refund and notify you via email. 

The refund will be received within 3-5 business days from the date of processing. 

If the item returned does not meet our Returns and Exchange Policy, we will contact you and your order will be sent back to you. 

 

Important Information

  1. We are unable to offer an exchange via our online store, if you are after an exchange we recommend heading into store to make your return. If you can’t get into store but you really want another item, we recommend you place a second order to make sure you don’t miss out.
  2. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
  3. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. 
  4. Your personal information will be used according to our Privacy Policy to process your refund or return.

Can't find your returns form? Download one here!

Have more questions?


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